Orders & Payments FAQ

Where can I view my bookings calendar?

From your owner dashboard, navigate to Bookings > Calendar. From there, the calendar will open up for the current day. You can also display it as a Month or Schedule view by clicking on the respective link in the upper right corner.

What if I accidentally double-booked a campsite?

First, you should immediately contact your customer to let them know about the situation. If you can still accommodate them on a different site, let them know and see if they would be willing. If the different site is typically lower in cost than the one originally booked, an according partial refund should be given to the client. If the camper cannot be accommodated at all, or the customer does not accept the change, a full refund should be given.

What do I need to do when I receive a new booking?

When you receive a new booking, the first thing you should do is make sure the booked campsite is blocked off for the specific dates. Since the site is paid for in advance, you don’t want to have a situation where your customer shows up only to find the campsite is occupied.

How do refunds work?

Any refunds need to be worked out between yourself (the campground) and the customer.

How do I add my cancellation policy?

From your owner dashboard, inside the specific campsite product you would like to edit, open the ‘General’ tab in the ‘Product data’ section. There you will see a ‘Can be cancelled?’ checkbox and drop-downs to specify your terms.

What happens when a booking is cancelled?

If a booking is cancelled within your specified cancellation policy, then you should refund the customer according to your terms. Our fee is non-refundable in this case. Keep in mind that Crossfire.Network does allow cancellations within 24 hours of making a booking, as long as the booking is not scheduled inside that timeframe. Our fee is refundable in this case and we will return the money to the customer on your behalf before you would have otherwise received the money in your weekly payout.

What happens once a camper arrives at my campground?

When a camper arrives at your campground for check-in, they should be able to provide you with their order number with which you can confirm in your records and check to ensure the name on the order matches the customer’s ID.

How do taxes work?

Crossfire.Network does not collect taxes on your behalf. The prices you display to the customer should be inclusive of any taxes or fees. You (the campground) are solely responsible for reporting the income received from payouts on your tax returns.

When do I get paid?

We send payments out to all of our campground vendors each week on Fridays. If the Friday happens to fall on a holiday, you may not receive your payout until the next business day. Payouts include revenue from the previous Friday through Thursday (they do not include any revenue from the same day as the payout). Keep in mind that as a new campground vendor, you will have to wait for a full cycle to complete until you receive your first payout.

Do I need a PayPal account?

Yes. We utilize PayPal Payouts to send payments to all of our campground vendors. This simplifies the process for all parties involved, since all you need to get paid is an email address associated with a PayPal account. Even if you don’t have an account yet, you can create one quickly and receive your money.

Where can I find customer contact information?

Your customer’s contact information is listed in the order details. You can find this from your owner dashboard, navigating to the Orders tab, and clicking on the respective order.

Where do I view my sales analytics?

You can see sales data from your owner dasboard by clicking on the ‘Reports’ tab. In this section, information will be displayed such as your gross and net sales, number of orders received, and your earned commission. The data can be displayed based on different date ranges.